Shift/Lead
Leadership-First Support Platform
Operate with the clarity and discipline of large organizations without needing enterprise tools or massive budgets.
Guidelines Studio
Create and manage your team's leadership framework with version control
Case Coach
AI-powered case analysis against your guidelines
Weekly Briefs
Generate executive summaries of support health
Core Philosophy
- •Leadership guidance, not ticket management
- •Values-based frameworks, not rigid scripts
- •Zero data gravity - no PII storage
- •Designed for teams of 3-25 people